Extended ECM for ServiceNow
The ultimate tool to help make informed decisions, move business processes forward & improve customer service.
Overview
Reva Solutions’ integration allows users to manage digital documents efficiently. This integration provides business users with access to relevant documents within any ServiceNow product while maintaining a single-source-of-the-truth, records and security-compliant content platform across the enterprise.
How does it work?
When documents are processed in ServiceNow via the integration, a workspace is created within OpenText xECM where users with the appropriate permissions will be able to access the documents related to the business case. This allows for relevant business documents to be used in the context of the case while being secured, protected and managed in a compliant and unified way across the enterprise.
Features
Integrated User Experience
Embed the familiar OpenText business workspaces directly into all 3 ServiceNow interfaces: UI16, Next Experience, and Portal UI.
Data Integration
Automatically integrate data from ServiceNow record for content context, classification and management.
Case Workspaces
Automatically create case workspaces and link any relevant workspaces attached to the case.
Permissions
Content and folder access in workspaces is restricted based on permissions associated with user credentials and responsibility roles.
Dynamic Templates
Dynamically pick a business workspace template depending on the matter type such as category, practice area etc.
Portal Search
Query the OpenText content server directly through the portal search.
Benefits
Streamline Business Processes
The xECM ServiceNow integration can simplify a myriad of different processes such as HR processes, contract processes, case processes & more.
Broadened Knowledge Base
The portal search allows users to search the OpenText xECM content platform. Search locations and limits can be limited based on the logged in users’ context.
Collaborate with Ease
Approval and editing processes make collaboration easy and keeps employees up to date on requests.
Ease of Access
Users working on a case can seamlessly access all content stored and managed in the workspace.
