TELUS is one of Canada’s leading providers of Telecommunications services that provides a wide range of telecommunications products and services including internet access, voice, entertainment, healthcare, video, and satellite television.
THE CHALLENGE
TELUS Business Services provides several services and products to the small, medium and large enterprise. As the services and products are changing more frequently, the IT department became a bottleneck in getting the web portal updated with new content and publishing it. The cost and time to publish is cost prohibitive as it involves costly IT and branding resources to develop or change content and pages.
THE SOLUTION
Reva implemented a Web Content Management system using Documentum Web Publisher to manage the TELUS business portal based on Sun One Portal. We designed and developed the infrastructure for the Documentum platform as well as the content management system with Documentum Web Publisher. We also worked with the business, IT, Branding and Legal team to launch the business portal along with Sun One Portal.
THE TECHNOLOGIES
Reva combined two technologies to develop the Web Content Management solution for TELUS:
- Documentum Web Publisher
- Sun One Portal
THE BUSINESS BENEFITS
The Web Content Management solution implemented by Reva empowered TELUS users in multiple ways:
- Business users are not dependant on IT for updating and publishing the content
- Product and Services owner can update the content in the familiar easy-to-use entry forms
- Standardized templates and consistent framework
- Reuse of product content and images across different pages
